Refund Policy

1. Overview

At Apprest Smart Pvt Ltd, we are committed to delivering high-quality software solutions and ensuring client satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services.

2. Milestone-Based Payment Structure

Our projects use a milestone-based payment structure (40% advance, 30% mid-project, 30% final). Each payment corresponds to specific deliverables as defined in the Project Agreement. This structure ensures you only pay for work that has been completed and approved.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

• Project Not Started: If you cancel the project before any work has commenced, the full advance payment will be refunded within 14 business days, minus a 10% administrative fee.
• Significant Deviation from Agreed Scope: If we fail to deliver work that materially meets the agreed specifications and are unable to remedy the issue within a reasonable timeframe (30 days), a partial refund proportional to the undelivered work may be issued.
• Duplicate Payment: If you have been charged twice for the same service, the duplicate payment will be refunded in full within 7 business days.

4. Non-Refundable Situations

Refunds will not be issued in the following situations:

• Work has been completed and delivered as per the agreed specifications
• The project is cancelled after significant work has been completed (beyond the 40% advance milestone)
• Dissatisfaction due to change of mind or change in business direction after project commencement
• Delays caused by the client (e.g., late feedback, delayed content or asset delivery)
• Issues arising from third-party services, APIs, or platforms outside our control
• After the project has been accepted and signed off by the client

5. Refund Process

To request a refund, please email info@apprest.site with the subject line "Refund Request" and include your project details, invoice number, and reason for the request. We will acknowledge your request within 2 business days and provide a decision within 10 business days. Approved refunds will be processed to the original payment method within 14 business days.

6. Dispute Resolution

If you are dissatisfied with our decision regarding a refund, you may escalate the matter. We are committed to resolving disputes amicably. If a resolution cannot be reached, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996, in Bengaluru, Karnataka, India.

7. Contact Us

For refund-related queries, contact us at info@apprest.site or call +91 7041254119.