Cancellation Policy

1. Overview

This Cancellation Policy outlines the terms and conditions for cancelling a project or service agreement with Apprest Smart Pvt Ltd. We understand that business needs change, and we aim to handle cancellations fairly and transparently.

2. How to Cancel

To cancel a project or service, you must submit a written cancellation request to info@apprest.site with the subject line "Project Cancellation Request". The cancellation will be effective from the date we acknowledge receipt of your request in writing.

3. Cancellation Before Project Commencement

If you cancel before any work has begun (within 48 hours of signing the Project Agreement and before the project kick-off meeting), you are entitled to a full refund of the advance payment, minus a 10% administrative processing fee. Cancellations after 48 hours but before commencement will incur a 20% cancellation fee on the advance payment.

4. Cancellation During Active Development

If you cancel a project during active development, the following terms apply:

• You are responsible for payment of all work completed up to the date of cancellation
• We will provide a detailed breakdown of completed work and associated costs within 5 business days
• Any advance payments in excess of the cost of completed work will be refunded within 14 business days
• If the cost of completed work exceeds payments received, you will be invoiced for the difference, payable within 14 days

5. Cancellation After Project Delivery

Once a project has been delivered and accepted by the client, cancellation is not applicable. Post-delivery issues should be addressed through our warranty support or maintenance agreement.

6. Cancellation of Maintenance & Support Contracts

Monthly maintenance and support contracts may be cancelled with 30 days' written notice. Annual contracts may be cancelled with 60 days' written notice. Refunds for unused portions of prepaid annual contracts will be calculated on a pro-rata basis, minus a 15% early termination fee.

7. Our Right to Cancel

Apprest Smart Pvt Ltd reserves the right to cancel a project in the following circumstances:

• Non-payment of invoices beyond 30 days of the due date
• Client requests that violate applicable laws or our ethical standards
• Circumstances beyond our reasonable control (force majeure)

In such cases, we will deliver all completed work and refund any payments for work not yet commenced.

8. Contact Us

For cancellation-related queries, contact us at info@apprest.site or call +91 7041254119.